Why Choose Beechwood?
Beechwood Tree Care bring a ‘Five Star Hotel’ service to Tree Care – we handle everything with meticulous attention to detail and exceptional service, leaving you to simply enjoy the results.
Frequently Asked Questions | Beechwood Tree Care | Average Tree Surgeon |
|---|---|---|
| What happens when I get in touch? | We have a proactive office who answer the phone 24 / 7, most email and enquiries are responded to within 24hrs. Are dedicated office staff provide an attentive service. | They might answer call or email you back, if they’re not too busy. |
| How easy is it to book an appointment? | We have 4 highly experienced surveyors and appointments are available Monday-Friday to suit your availability. | They will fit you in around their schedule. |
| Will they turn up on time? | We will always turn up on time, as agreed | Will come and look if it suits |
| Will they be knowledgable about trees? | Our surveyors have a combined 70+ years in the industry giving you access a wealth of experience and knowledge. We are passionate about tress and meeting our customers needs. | Might know a bit about trees but mainly just know how to climb a tree and operate a chainsaw |
| Will they listen to my concerns? | Our surveyors and teams want to provide solutions that make our customers happy. This starts with listening to our customers needs. | Will be more interested in what is in it for them. |
| What about council permissions? | We deal with everything for you and can advise you on likely outcomes before an application. (On most occasions we will have checked if restrictions apply before we visit you, so the surveyor can discuss it with you) | Will not want top get involved and will want you to do it. |
| Will I get a written quotation? | You will receive an official written quotation outlining the specification and cost, inc our insurance certificate and T&Cs, by email within 24 hrs of our surveyors visit | Maybe but probably just a few lines email, if you are lucky. |
| How easy will it be to ask questions and seek clarification? | Contacting us is simple and we clearly communicate at all times. If we cant provide a answer immediately, we promise to always get back to you in a timely fashion. | It will be hard to get hold of them and get a straight answer if its complicated. |
| How easy is it to book a date for works to take place? | Once our office has check that no restrictions apply or that permissions are in place. Then booking the job in is just a case of finding a suitable date that suits you. We will then email confirmation and remind you the week before. Easy | You might go on a waiting list and get a call the week before to say you job will be done. It will most certainly be what is most convenient to them, not you. |
| What will the team be like? | Led by an experienced foreman our team will be, smart, polite, professional individuals who are keen to make you happy. | A rough & ready bunch. |
| What happens on the day? | You will receive a text to tell you your team is on the way, they will arrive at the agreed time and introduce themselves. Our teams have a copy of your agreed specification, along with any relevant paperwork and videos/photos taken by the surveyor to explain the site and the works. They will walk through the work with to check everything and then carried out the work as agreed. At the end of the works they will check with you that you are happy. | Who knows? They may arrive on time and hopefully will know what they have to do but …. |
| Will all the debris be removed? | Of course, if that’s what was specified. We are often told that we have left a site tidier than we found it. | Most of it, maybe. |
| Will I be happy with the service and results? | Our teams are made up of Passionate, Caring ,Experienced tree care experts who aim is to leave our clients with a smile on their face when our works are completed. If our works do not go as expected, we ALWAYS put it right GUARANTEED | They will promise the world and deliver as much or as little as they want to give. |
| Will the whole process be ‘Fictionless’? | Absolutely | Not a chance |
Beechwood have the expertise, equipment and ability average tree surgeons cannot provide.
